Influence & respond to your
customers in real-time
Listen and learn from each customer.
Empower every marketer in your team.
Use data from marketing systems configured into FirstHive to design customer journeys. Transform them into real-life instances by automating and personalizing every experience, using a central system of intelligence.
It could be a customer interaction across the web, mobile device, a connected smart device, an event or during an in-store experience, map the journey across all marketing channels. Design your customer journey and tie it up with what your customer experiences and how.
Compliment manual feeds with automated data updates, upgrades, recommendations, and other predictive insights backed by data analytics. Use enriched data to alter and optimize your existing customer journeys in real-time.
Increase your marketing ROI.
Customer Journey Orchestration provides new opportunities along the customer journey and amend the experience that affects your marketing efforts. Here are some marketing objectives that you can explore with FirstHive.
Customer Acquisition Optimization
Close Customer Service Gaps
Channel partner optimization
Campaign orchestration and optimization
In-built contextual awareness
Upselling and cross-selling
Optimize Customer Engagement
Re-discover your Customer
Talk to a FirstHive expert today to unify your customer
data and strategize your marketing efforts.