Data-Driven Marketing &
Fuel your data strategy and machine learning models with enriched and intelligent insights.
Customer Journey Analysis
Across different devices and channels used by your customer, track accurate customer journey along the path to conversion. You get to use: drill-down, split funnels, point of abandonment, create real-time customer segments and target them with relevant messaging campaigns to reduce churn and uplift engagement.
Identify similar behaviors across segmented groups of customers, across online and offline sources. Map their behavior over parameters relating to psychography, demography, purchase history, channel interaction, geographies, brand engagement, and more. Personalize messaging and design targeted campaigns.
It is not just numbers, but also analyze behavior and context using the Recency-Frequency-Monetary Value model. Recognize customer segments that respond to different parameters and to changing trends. Apply customized multi-channel campaigns that validate your marketing budgets.
Reporting & Dashboards
Access real-time insights with ongoing data enrichment processes driven by multiple streaming APIs.
A single, unified view of your customer-in-action across all your configured brand touchpoints. Action-ready, enriched data from different marketing systems are available for you to take campaign-related decisions about the appropriate time, channel, and messaging. Integrate dashboards from other analytics tools such as Google Analytics, Mixed Panel, Hubspot, Marketo, and more.
Everything about your customer is available in real-time in a ‘Single View of Customer’. Cohort dashboards facilitated by auto-cohort segmentation furnishes dynamic customer data for quick and on-demand decision making.
Social Media & Listening
Reporting & Dashboards
Integrate the analytics data onto a single dashboard. Add different social media streams coming from Facebook, Linkedin, Twitter, Instagram, and so on. Enable social listening analytics directly coming from the streams of conversations or from other tools such as Brand24, Meltwater, Brandwatch, and so on.
Multi-channel, multi-device, and multi-format campaigns can be monitored through customized views with metrics and insights that matter to you. Get performance highlights, KPIs, audience insights, etc that belong to your campaigns.
Built-in Attribution & Machine Learning Models
Machine Learning Models
Re-discover your Customer
Talk to a FirstHive expert today to unify your customer
data and strategize your marketing efforts.