FirstHive & Tech4TH Solutions Powered Masterclass
How Artificial Intelligence can drive seamless Traveler eXperience (TX)
Join us to learn from experts on how to leverage technology to engage with your traveler better. Explore as we dissect why customers are loyal to certain travel brands & the role of artificial intelligence in traveler engagement.
Date: Thursday, 26 May 2022
Time: 11:00 AM ET(8 AM PT) – 11:45 AM ET (8.45 AM PT)
Are you looking to enhance your engagement and deliver a seamless traveler experience (TX)?
Would you want to leverage technology to engage with your traveler better? Why are customers loyal to certain travel brands? What is the role of artificial intelligence in traveler engagement? We will illustrate how to leverage artificial intelligence to deliver a seamless travel experience.
4 reasons why you should attend the masterclass
“Maximize traveler lifetime value”
Increase ancillary revenue
Improve service recovery
Enhance brand reputation
Retain loyal customers
Meet Your Instructors
George Roukas
Partner, Hudson Crossing
George Roukas is a senior executive with in-depth experience in product management, technology and competitive strategy. Prior to co-founding Hudson Crossing in 2007, George was formerly Group Vice President of Product Management for Travelport, where he led the strategy, development and management for all products facing Galileo’s North American agency partners. Prior to Travelport, George held the role of Vice President of Product Management and Strategy for Cendant Travel Distribution Services’ Supplier Services group. Prior to that, George worked through PhoCusWright as a consultant to several well-known travel companies, primarily in the area of web site usability for e-commerce.
Aditya Bhamidipaty
Founder & CEO, FirstHive
Aditya Bhamidipaty is the founder and CEO of FirstHive, a global Customer Data Platform. He has been a serial technology entrepreneur solving problems for marketers. His stewardship has helped FirstHive to be among the first few to imbibe machine learning into customer data profiling, delivering 6X ROI to some of the world’s largest brands on their marketing initiatives. Aditya started his career with Procter and Gamble (P&G), where he played a pivotal role in turning around a loss making region into a profitable one in a record time, which then became the highest growth area for P&G. From there he moved on to join iGate, global technology and consulting solutions provider in London. He was responsible for the UK and Western Europe region, before moving back to India for his first start-up gig. He was the co-founder & CEO of Emart Solutions which grew to being one of India’s leading loyalty & engagement companies. He exited Emart in 2015 to work on a new product – FirstHive.
Ranjith Kutty
Chief Strategy Officer, Tech4TH Solutions
Ranjith is passionate about working with enterprises to craft creative technology solutions to business problems. Over the last 22 years, played a wide range of roles across software development, consulting, pre-sales, and relationship management. He has successfully orchestrated solution-led selling for enterprises in the Travel, Transportation and Hospitality space working with leading airlines, hotel brands, vacation rentals, car rental companies and travel technology companies. Over the last decade, he has been instrumental in crafting digital-led offerings, evangelizing them and engaging with customers to deliver these offerings.
Takeaways
What does the Masterclass include?
- E-book that guides Travel & Tourism marketers about Leveraging AI across your traveler touchpoints
- Understand the role of a CDP as the core to enhancing TX
- Insights on leveraging AI across your traveler touchpoints
- Free access to ongoing resources on enhancing customer experience for travelers
- Post-event 1:1 talk-to-expert sessions with our marketing specialists
Agenda
Here’s what you learn from the Masterclass:
- Where is the travel industry today with respect to seamless TX?
- Why are we talking about a CDP?
- How can artificial intelligence play a role?
- How can you empower your colleagues to deliver a superior TX?
Who Should Join?
Marketing
- Chief Marketing Officers
- Heads of Marketing
- Chief Customer Experience Officer
- Digital / SEO / Social Marketing / Lead Generation Specialists
- Customer Experience / Service Leads
- Product / Brand Marketers / Influencer Marketing Executives
- Any other Marketing specialists in the Travel, Tourism & Hospitality Sector
IT / Digital
- Chief Information / Technology / Digital / Data Officers
- Heads of IT / Digital / Data / Analytics / CRM
- Customer Data & Analytics Specialists
- Customer Experience / CRM Practitioners
- Data / Analytics Architects
- Any other Digital / Analytics specialists in Travel & Tourism Sector