What is the role?
As a Solution Engineer, your role involves bridging the gap between technical solutions and customer requirements.
Key Responsibilities
- Understanding Customer Needs: Collaborate with customers to understand their business objectives, challenges, and requirements for software solutions.
- Solution Design: Utilize your expertise in wireframing tools to create visual representations of software solutions that address customer needs and align with the capabilities of our product.
- Technical Consultation: Provide technical guidance and consultation to customers, helping them understand how the product can solve their challenges and improve their operations.
- Demonstrations and Presentations: Conduct product demonstrations and presentations for customers, showcasing the features and benefits of the solution, with a focus on the wireframe designs.
- Collaboration with Development Teams: Work closely with development teams to translate wireframes into functional software solutions, ensuring alignment with customer requirements and design specifications.
- Requirements Gathering: Gather and analyze customer requirements, translating them into actionable tasks for the development team.
- Feedback Collection: Collect feedback from customers on wireframes and prototype designs, iterating based on their input to ensure alignment with their needs.
- Technical Support: Provide ongoing technical support to customers, addressing any questions or concerns they may have regarding the solution’s functionality or implementation.
Requirements & Skills
- Bachelor’s degree in Computer Science, Engineering, or related field.
- Proven experience as a Solution Engineer or similar role, preferably in a SaaS-based product company.
- Wireframing Tools: Proficiency in wireframing tools such as Sketch, Adobe XD, Figma, or Balsamiq to create visual representations of software solutions.
- Technical Aptitude: Strong understanding of SaaS-based architectures, APIs, and integration possibilities.
- Problem-Solving: Ability to analyze complex business challenges and devise innovative solutions using SaaS products.
- Communication: Excellent verbal and written communication skills to articulate technical concepts to both technical and non-technical stakeholders.
- Collaboration: Effective collaboration skills to work with cross-functional teams including sales, marketing, product management, and development.
- Customer Focus: Dedication to understanding and meeting customer needs, with a focus on delivering value through software solutions.
- Adaptability: Ability to adapt to changing priorities and requirements in a fast-paced environment.
Typical Activities
- Conducting discovery sessions with customers to understand their requirements.
- Creating wireframes and prototypes based on customer needs and product capabilities.
- Collaborating with sales teams to present solutions to potential customers.
- Working with development teams to translate wireframes into functional software features.
- Providing ongoing support and guidance to customers throughout the implementation process.
- Iterating on wireframes based on feedback from customers and internal stakeholders.
- Keeping up-to-date with industry trends and best practices in wireframing and solution engineering.
In Summary
- You will play a crucial role in designing and delivering software solutions that meet customer needs and drive business value. If you are passionate about leveraging technology to drive business innovation and are excited about the opportunity to join a dynamic team, please submit your resume and cover letter detailing your qualifications and relevant experience to [email protected].