What is FirstHive?
FirstHive is a USA-headquartered company with operations and customers across the US, India, and ASEAN. It is a premier global Customer Data Platform – a tool for consumer marketing enterprises to consolidate all their opt-in first-party consumer data.
FirstHive’s CDP delivers a disproportionate jump in ROI for consumer companies. We are the world’s first CDP to use Machine Learning to build Unified Customer Identities by ingesting data from across all sources of customer interactions and customer transactions (viz. ERP, CRM, Website, Social, PoS, mobile app, voice, customer care, etc.). FirstHive’s AIML layer then enables organizations to enrich their customer experience, through predictive recommendations & 360-degree customer engagement.
FirstHive is a highly recognized name in the CDP ecosystem, winning multiple awards & recognition. FirstHive is led by a high-powered, expert leadership team planning collectively over 80 years across Marketing, Product, Engineering & Data Sciences. FirstHive has a presence in the USA & Asia.
Role – Solution Engineering
Location – Gurgaon, Bangalore
Do you want to be part of a fast-growing technology startup that is selling into the world’s top organizations? Come join us at the FirstHive Solution Engineering team. Through collaboration with the client, the Product team, and Professional Services, the Solutions Engineers develop thoughtful solutions that help our clients connect with their customers in new ways. This unique perspective creates an opportunity for the SE to interact with the entire customer lifecycle.
Solutions engineers use deep technical expertise to promote and tailor software offerings to potential customers. They showcase product capabilities and address complex technical inquiries from clients. They foster ongoing client relationships by understanding the hurdles clients face and helping them solve them, by coordinating with the internal PS, Devops, Dataops, Infosec, Product, and other teams.
The Solution Engineer must have a strong desire to demonstrate their technical and client management skills, including the ability to proactively understand business requirements, develop a technical strategy, configure, and successfully demonstrate the solutions that address these requirements and provide business value.
Responsibilities
- A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts. This role focuses on partnering with clients and collaborating with internal team members, as well as client contacts from user to C-level, to drive consensus on technology solutions.
- Solutions Engineers work on a wide array of assignments, including operations and IT strategies, account management, as well as executive-level product demonstrations. This person must assume the role of trusted advisor for driving innovative solutions forward while also improving business performance.
- Business Problem Solving: Take ambiguous and sophisticated business problems and using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend practical next steps.
- Innovation Management: Bring focus to a client’s decision-making process, by communicating and evaluating solution options, and driving consensus among key collaborators. In some instances, we help our clients develop new technology frameworks and governance processes that continue to deliver value far throughout, and beyond, the engagement.
- Connect Experiences: Demonstrate through software demos and rapid prototyping how connected experiences come to life with FirstHive CDP Solutions. This includes the delivery of executive level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps.
- “Solutioning” is fundamental to the SE role. It is important to realize this will include assisting the client, Account Executive and Professional Services team with the discovery, analysis and ultimately the recommendation of strategic solutions for the client, by delivering transformational pitches based on live product demonstrations to validate. These Solutions will use all of the FirstHive technologies to address the core challenges and objectives that are uniquely identified for each customer.
- Discover the client’s business needs, and position the best FirstHive solution to achieve those business objectives.
- Build and present customized solutions and demonstrations focused on FirstHive’s offerings for multiple user personas, showing how FirstHive will accelerate their business strategies and a path to value.
- Convey a deep understanding of the client’s architecture as it pertains to FirstHive’s solutions.
- Create detailed documentation including business requirements, technical requirements, solution notes, wireframes, UI + UX, process & data flows, user stories, and user guides.
- Take end-to-end ownership of the client experience and satisfaction with FirstHive’s solutions & services, including implementation, customization, tracking, demos, new requirements, issues, support, and new product feature requests.
- Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position.
- Ability to travel or relocate based on territory alignment and region, discussed before joining.
Required Qualifications:
- B.S. Computer Science, Software Engineering, MIS, or equivalent relevant experience required.
- Experience will be evaluated based on the core competencies for the role, especially in Solution Engineering or client-facing Technical Product management roles, in a SaaS company.
- Knowledge of Databases, Data platforms, Cloud technology, UI/UX, APIs, and web technology
- Proficiency in wireframing, preparing process flows, BRDs, Solution notes, and User Stories with Acceptance criteria.
- Problem-Solving: Ability to analyze complex business challenges and devise innovative solutions using Data SaaS products.
- Knowledge of Figma, JIRA, Lucidchart, Git, Adobe XD, and proficiency in creating techno-functional documents & PowerPoint presentations
- Solid oral, written, presentation, collaboration, and interpersonal communication skills, Client handling skills preferred.
- Customer focus: Ability to work closely with customers, sales, product, support, and developers to understand and help in solving business & technical problems
- Adaptability: Ability to adapt to changing priorities and requirements in a fast-paced environment.
- Minimum of 4 years of professional experience
Why work with us?
- Opportunity to work with a fast-growing global B2B SaaS startup
- Great growth opportunities and competitive, best-in-class remuneration.
- A team of colleagues fuelled by collaboration and a company deeply committed to integrity and responsibility.