This DATA PROCESSING AGREEMENT (this "Agreement") executed between:
eMart Solutions India Pvt. Ltd., a company registered in India whose registered address is #102, Mezzanine Floor, Triguna Icon, #21, Arekempanahalli, Hosur Road, Bengaluru, Karnataka 560027 ("Processor" and/or "eMart Solutions India Pvt. Ltd." and/or "FirstHive");
Any person or entity using the Services through the website www.firsthive.com and/ or www.firsthive.tech ("Controller") signing up for a PoC of FirstHive or taking a paid subscription of FirstHive. ("Controller");
hereinafter collectively referred to as "Parties" and individually "Party".
The Processor is engaged in the business of providing "a customer data platform that helps enterprises with managing their customer interaction data across various interfaces they have customer interactions on. (viz. ERP, CRM, website, social, POS, mobile application, customer care, etc.)", hereinafter referred to as the "Services"
This Agreement is applicable insofar as providing the Services and carrying out the processing of the Personal Data (as defined below).
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In performing the Services, the Processor will process data for which the Controller is and remains responsible. These data include Personal Data, to the extent applicable, the laws governing handling of the personal data of the natural persons who are the data subjects ("Privacy Law").
The Parties want to lay down in this Agreement the conditions on which these Personal Data will be processed.