Key Responsibilities
- Own and manage the entire Account Management lifecycle of the Brands
- Drive and optimize the on-boarding process for Clients to deliver quick time to value
- Acquires a thorough understanding of Key Customer needs and requirements and ensure those are delivered
- Coordinate with Various internal functions and ensure jobs are delivered to the Brands on time
- Drive Product Usage and Product depth (integration & channel)
- Develop a network of Client Champions within each account through continuous engagement, education, training on Firsthive Platform
- Be an internal advocate for the Clients and channel their feedback and advocate for them through the product roadmap process
- Responsible to drive 12 months Roadmap for the projects
- Publish review score card with client on timely basis and plan next steps accordingly
- Conduct business reviews with Clients at regular cadence
- Responsible for responding to customer emails, driving excellent Customer Experience driving Customer Advocacy
- Should be able to independently ideate and suggest activation programs to Client teams
Required Skills/Knowledge
- MBA in Marketing with 6-8 years of pre-qualification experience in Product Management, Customer Success management or account management preferably in the digital marketing / SAAS space. Degree in BS/BE in CS or CE preferred
- Ability to work in a dynamic, fast paced cross functional environment
- Excellent interpersonal skills that can build and sustain relationships
- Strong communicator who can articulate and present eloquently across all levels within an organization from C-level decision makers to marketing managers and developers
- Self-starter with strong technical acumen to navigate through ambiguity and deliver results in a rapid-growth environment
- Ability to multitask and prioritize to successfully manage multiple projects with many moving parts.
- Consultative approach to working with cross-functional teams
- Consummate team player
- Ability to communicate technical concepts effectively
- Ability to work quickly and calmly to resolve issues