What is the role?

As Cloud Ops Lead, your role would encompass a wide range of responsibilities and require a deep understanding of both technical and team management aspects.

Key Responsibilities

• Key Responsibilities:
  • Manage and maintain cloud infrastructure (preferably AWS/Azure) including networking (VPC, VPN, NAT, routing).
  • Administer and monitor Kubernetes clusters (EKS/AKS), ensuring high availability and security.
  • Implement infrastructure automation using Terraform or equivalent IAC tools.
  • Configure and manage system observability (Prometheus, Grafana, Node Exporter, Kafka Exporter).
  • Integrate security and quality gates into CI/CD workflows (SAST, DAST, code coverage).
  • Ensure robust logging, alerting, and uptime monitoring across zones and services.
  • Optimize infrastructure for cost, performance, and scalability.
  • Enforce security best practices at infrastructure and network levels (TLS, firewalls, IAM).

  Required Skills:

  • 4–6 years of experience in cloud infrastructure management (AWS/Azure).
  • Strong experience with Kubernetes (deployment, scaling, networking, RBAC).
  • Proficiency with monitoring tools (Prometheus, Grafana) and Linux OS (Ubuntu / Linux).
  • Experience managing cloud-native components like Kafka, MongoDB, Scylla / Cassandra, and MySQL RDS (8.4).
  • Understanding of CI/CD pipelines and secure container management.
  • Strong scripting in Bash, Python

In Summary

Overall, you would be a professional capable of providing strategic direction, technical expertise, and leadership to ensure the ongoing success and reliability of the organization’s offerings.

What is FirstHive?

FirstHive is a USA-headquartered company with operations and customers across the US, India, and ASEAN. It is a premier global Customer Data Platform – a tool for consumer marketing enterprises to consolidate all their opt-in first-party consumer data.

FirstHive’s CDP delivers a disproportionate jump in ROI for consumer companies. We are the world’s first CDP to use Machine Learning to build Unified Customer Identities by ingesting data from across all sources of customer interactions and customer transactions (viz. ERP, CRM, Website, Social, PoS, mobile app, voice, customer care, etc.). FirstHive’s AIML layer then enables organizations to enrich their customer experience, through predictive recommendations & 360-degree customer engagement.

FirstHive is a highly recognized name in the CDP ecosystem, winning multiple awards & recognition. FirstHive is led by a high-powered, expert leadership team planning collectively over 80 years across Marketing, Product, Engineering & Data Sciences. FirstHive has a presence in the USA & Asia.

Role –  Onboarding Specialist – Solution Architecture

Location – Mumbai 

Role Summary

As an Onboarding Specialist – Solution Architecture, you will be the face of FirstHive for new clients. You will lead the onboarding journey by deeply understanding client goals, architecting tailored solutions on the platform, and ensuring seamless integration and adoption. Your work will directly impact customer time-to-value, retention, and satisfaction.

You will also work closely with sales and account management teams to identify expansion opportunities during onboarding, ensuring customers realize long-term value from FirstHive.

Key Responsibilities

Customer Onboarding

• Lead end-to-end onboarding for new customers, including kickoff, solutioning, documentation, implementation, testing, and go-live

• Manage multiple projects concurrently and ensure timely delivery against milestones

• Act as the primary point of contact during onboarding phase

Solution Architecture

• Design and document scalable, modular solutions based on client use cases and data infrastructure

• Collaborate with customers to translate platform goals into configurations & features

• Guide integration of data sources (APIs, databases, tags, CRMs, etc.)

Cross-Functional Collaboration

• Liaise with Product, Engineering, and Support to close feedback loops, address product gaps, and resolve blockers

• Ensure smooth handoffs to Customer Success and Support post onboarding

Customer Training & Enablement

• Deliver platform training to client stakeholders to ensure long-term self-sufficiency

• Develop reusable documentation, training materials, and playbooks

Process Improvement

• Identify opportunities to optimize onboarding workflows, reduce onboarding time, and improve documentation

• Build reusable components and reference architectures to speed up delivery

Key Requirements

• 3–6 years experience in Enterprise clients Onboarding, Solution Consulting, or Implementation roles in SaaS, Martech, or CDP domains

• Strong understanding of data platforms and martech ecosystems (e.g., CRM, communication channels, analytics, tools, API integrations)

• Proficiency in wireframing, preparing process flows, BRDs, Solution notes, User Stories with Acceptance criteria.

• Analytical and process-oriented mindset with attention to detail

• Exceptional communication and stakeholder management skills

• Ability to balance technical and business conversations with clients

• Familiarity with JSON, API docs, tags, or SQL is a plus

• BE/BTech/BCA/MCA Computer Science or IT, or equivalent relevant experience.

• MBA is a plus, but not mandatory

Success Metrics (KPIs)

• Time to go-live for new customers

• Customer satisfaction (CSAT/NPS) post onboarding

• First 60/90-day usage and activation metrics

• Solution accuracy and rework frequency

• Upsell & Cross-sell Opportunity Identification

• Internal and external stakeholder feedback

Why work with us?

• Opportunity to work with a fast-growing global B2B SaaS startup
• Great growth opportunities and competitive, best-in-class remuneration.
• A team of colleagues fuelled by collaboration and a company deeply committed

What is the role?

We are seeking a talented and experienced Information Security Manager to join our team. The Information Security Manager will be responsible for overseeing and managing both cloud and product security initiatives. The ideal candidate will have a strong background in cloud security, product security, risk assessment, and vulnerability management, with a passion for driving security initiatives and collaborating with cross-functional teams.

Key Responsibilities

• Develop and implement comprehensive security strategies, policies, standards, and procedures for both cloud infrastructure and product security.
• Oversee the implementation and maintenance of security controls to protect cloud environments, including SaaS, PaaS, and IaaS platforms.
• Collaborate with cloud architects and engineering teams to ensure the security of cloud-based systems and services.
• Conduct security assessments and audits of cloud environments to identify and mitigate security risks and vulnerabilities.
• Manage security incidents and coordinate response activities to minimize impact and ensure timely resolution.
• Develop and deliver security awareness training programs for employees to promote a culture of security.
• Work closely with product development teams to integrate security best practices into the product lifecycle, including threat modelling, secure coding guidelines, and security testing.
• Lead the product security incident response process, including triage, investigation, and resolution of security incidents and vulnerabilities.
• Provide guidance and support to cross-functional teams on security-related matters, including security requirements, controls, and compliance.
• Stay abreast of emerging threats, security technologies, and regulatory requirements, and provide recommendations for enhancing the security posture of our products, systems, and cloud infrastructure.

Preferred Qualifications, Skills & Experience

Basic Qualification:

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a related field.
• 8 to 14 years of experience in application security, including 3+ years in a supervisory role.
• Strong understanding of cloud security principles, best practices, and technologies.
• Experience with cloud security platforms and tools, such as AWS, Azure, or GCP.
• Experience in securing SaaS, PaaS, and IaaS environments.
• Experience with security assessments, risk management, and vulnerability management processes.
• Strong programming/scripting skills in languages such as Java, Ruby, and Python.
• Ability to automate security testing processes and enhance productivity in security assessments.
• Comprehensive understanding of web frameworks and architecture.
• Effective communication skills to convey security vulnerabilities to diverse audiences, including development and management teams.

Advanced Qualification:

• Published CVEs / research papers/articles about the security of the application layer and related protocols.
• Experience in integrating and automating security in DevOps through implementing/building orchestration tools.
• Good security development experience in any programming language.

What is the role?

We are seeking a dynamic and experienced Finance Manager to join our team at FirstHive. As a Finance Manager, you will be responsible for overseeing all financial activities, providing strategic financial guidance to senior management, and ensuring the financial health and integrity of the organization. This role requires strong leadership skills, financial acumen, and the ability to thrive in a fast-paced, rapidly evolving Saas environment.

Key Responsibilities

Financial Reporting and Compliance:

• Prepare monthly, quarterly, and annual financial statements in accordance with statutory requirements.
• Ensure compliance with all regulatory requirements and financial reporting standards.
• Coordinate with external auditors and tax advisors during audits and tax filings.

Cash Flow Management:

• Manage cash flow, including forecasting cash needs and optimizing cash utilization.
• Implement and maintain effective cash management policies and procedures.
• Monitor banking activities and ensure adequate liquidity for operational requirements.

Financial Operations:

• Oversee day-to-day accounting operations, including accounts payable, accounts receivable, and payroll.
• Review and approve financial transactions and journal entries.
• Implement and maintain robust internal controls to safeguard company assets and ensure accuracy of financial records.

Strategic Financial Planning:

• Provide financial insights and analysis to support strategic decision-making.
• Evaluate potential investment opportunities and assess their financial viability.
• Collaborate with cross-functional teams to drive business growth and profitability.

Financial Risk Management:

• Identify and assess financial risks, and develop strategies to mitigate them.
• Monitor market trends and economic indicators to anticipate potential risks and opportunities.
• Implement risk management policies and procedures to protect company assets and optimize financial performance.

Preferred Qualifications, Skills & Experience

• CA
• Proven experience (5+ years) in financial management, preferably in a Saas or technology company.
• Strong understanding of financial principles, practices, taxation, GST and regulations.
• Advanced proficiency in financial modeling, analysis, and reporting.
• Excellent communication and interpersonal skills, with the ability to effectively interact with senior management, investors, and external stakeholders.
• Demonstrated leadership ability and experience managing a team.
• Strategic mindset with the ability to think analytically and drive results.
• Detail-oriented with a commitment to accuracy and integrity.
• Ability to thrive in a fast-paced, entrepreneurial environment and adapt to change.
• Proficiency in financial software and tools, such as Tally and Excel.

What is the role?

The role is responsible for generating and qualifying leads for the sales team.

Key Responsibilities

Prospecting and Lead Generation:

• Research and identify potential customers within our target market using various tools and techniques.
• Utilize outbound prospecting methods such as cold calling, email outreach, and social selling to engage with prospects and generate new leads.

Qualification and Discovery:

• Conduct initial conversations with prospects to understand their business needs, challenges, and goals.
• Qualify leads based on predefined criteria to determine their potential fit for our products or services.

Relationship Building:

• Build and nurture relationships with prospects through ongoing communication and follow-up.
• Provide value to prospects by sharing relevant insights, resources, and information about our solutions.

Sales Support and Collaboration:

• Collaborate with Account Executives to transition qualified leads and opportunities, ensuring a smooth handoff and alignment on account strategy.
• Assist in scheduling meetings, demos, and other sales activities to move opportunities through the sales pipeline.

Pipeline Management and Reporting:

• Maintain accurate and up-to-date records of prospect interactions and sales activities in our CRM system.
• Monitor and track key metrics such as lead conversion rates, pipeline growth, and revenue targets.

Preferred Qualifications, Skills & Experience

• Bachelor’s degree in Business Administration, Marketing, or related field preferred.
• Previous experience in sales, customer service, or a related field is a plus but not required.
• Excellent communication and interpersonal skills, with the ability to engage with prospects and build rapport.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Results-oriented mindset with a desire to meet and exceed sales targets and objectives.
• Enthusiasm for learning and a willingness to adapt and grow in a fast-paced environment.
• Familiarity with CRM software and sales prospecting tools is a plus.

What is the role?

The Data Science Lead will play a pivotal role in driving the development and implementation of data science solutions for our product.

Key Responsibilities

• Research and develop advanced statistical and machine learning models for analysis of large-scale, high-dimensional data.
• Dig deeper into data, understand characteristics of data, evaluate alternate models and validate hypothesis through theoretical and empirical approaches.
• Productize proven or working models into production quality code.
• Collaborate with product management, marketing and engineering teams in Business Units to elicit & understand their requirements & challenges and develop potential solutions
• Stay current with latest research and technology ideas; share knowledge by clearly articulating results and ideas to key decision makers.
• Apply knowledge of ML, statistics, and advanced mathematics to conceptualize, experiment and design an intelligent system to augment the existing Analytics system.
• Contributing in development and deployment of AI/ML models for descriptive, predictive and prescriptive analytics.
• Gathering & analyzing data, devising data science solutions for high-performance models in scalable code. Propose innovative algorithms and pursue patents where appropriate
• Researching and evaluating emerging technology and market trends to assist in project development and operational support for multiple teams or complex scenarios.

Requirements & Skills

• Bachelor’s degree in Computer Science, Statistics, Mathematics, or a related field; Master’s degree preferred.
• 7+ years of experience in data science, machine learning, or related roles, with a track record of successfully leading and delivering data science projects in a SaaS product environment.
• Expertise in machine learning algorithms, statistical analysis, and data mining techniques, with hands-on experience in model development, evaluation, and deployment.
• Proficiency in programming languages such as Python, R, or Scala, as well as data science libraries and frameworks such as TensorFlow, PyTorch, scikit-learn, or Spark MLlib.
• Experience with cloud-based data platforms and services, such as AWS, Google Cloud Platform, or Microsoft Azure, for building and deploying scalable data science solutions.
• Strong leadership and team management skills, with the ability to inspire, motivate, and mentor a team of data scientists to achieve their full potential.
• Excellent communication and collaboration skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders and influence decision-making.
• Proven track record of delivering data-driven solutions that drive business value and impact, with a focus on innovation, scalability, and performance.

What is FirstHive? 

FirstHive is a USA-headquartered company with operations and customers across the US, India, and ASEAN. It is a premier global Customer Data Platform – a tool for consumer marketing enterprises to consolidate all their opt-in first-party consumer data. 

FirstHive’s CDP delivers a disproportionate jump in ROI for consumer companies. We are the world’s first CDP to use Machine Learning to build Unified Customer Identities by ingesting data from across all sources of customer interactions and customer transactions (viz. ERP, CRM, Website, Social, PoS, mobile app, voice, customer care, etc.). FirstHive’s AIML layer then enables organizations to enrich their customer experience, through predictive recommendations & 360-degree customer engagement.   

FirstHive is a highly recognized name in the CDP ecosystem, winning multiple awards & recognition. FirstHive is led by a high-powered, expert leadership team planning collectively over 80 years across Marketing, Product, Engineering & Data Sciences. FirstHive has a presence in the USA & Asia.  

Role – Technical Account Manager

Location – Mumbai 

Do you want to be part of a fast-growing technology startup that is selling into the world’s top organizations? Come join us at the FirstHive t Technical Account Management Team (TAM). Through collaboration with the client, the Product team, and Professional Services, the TAMs develop thoughtful solutions that help our clients connect with their customers in new ways. This unique perspective creates an opportunity for the SE to interact with the entire customer lifecycle.  

TAMs use deep technical expertise to promote and tailor software offerings to potential customers. They showcase product capabilities and address complex technical inquiries from clients. They foster ongoing client relationships by understanding the hurdles clients face and helping them solve them, by coordinating with the internal Delivery, Devops, Dataops, Infosec, Product, and other teams.  

The TAM must have a strong desire to demonstrate their technical and client management skills, including the ability to proactively understand business requirements, develop a technical strategy, configure, and successfully demonstrate the solutions that address these requirements and provide business value.

Responsibilities

• Work directly with key business and IT stakeholders, Product Owners and Business Analysts within and across the teams to confirm requirements, consider design alternatives, facilitate discussions and ultimately drive requirements and contract definitions.
• Plan and monitor multiple client project deliverables to meet required deadline
• Create technical solutions, and clearly communication with both Clients and internal teams + developers
• Analyze functional & technical requirements while delivering the following artifacts as needed: user stories, use cases, data dictionary, API format, storyboards/wireframes, test scenarios, time estimation etc.
• Define systems capabilities to create product enhancements that meet the client’s needs.
• Works as a liaison among stakeholders to understand the structure, policies, and operations of an organization, and to recommend solutions to enable the organization to achieve its goals.
• Assisting in testing product and software solutions

Primary Skills & Experience:

• BE/B.Tech in IT or CSE, BCA or MCA. MBA optional.
• Minimum 4-8 years of relevant experience in Technical solutioning, Technical Account management, or Technical Product management role in a client facing function
• 3+ years of working experience with integration between applications, on data integration initiatives & requests, collecting and understanding requirements, proposing solutions, data maps & data diagrams, Impact & Gap Analysis
• Hands on experience in Business Requirement Document (BRD), Functional Requirement
• Document (FSD), user stories, Solution documents, etc.
• Excellent communication skills, able to give client demos to large groups and field questions on the fly
• Postman, JIRA, Databases, MS Office, ChatGPT or other LLMs
• Preferred but not required – CDP/Martech experience, MySQL, JS, MDM

Other Skills:

• Demonstrated ability in taking a logical, analytical approach and innovative approach to problem- solving with an eye for detail
• Experience & exposure in working with different global teams and business groups
• Self-motivated individual who is able to deliver with minimal supervision, whilst also working effectively as part of a team
• Excellent Customer Management Skills and Ability to handle multiple projects
• Make sound decisions
• Handle multiple competing priorities
• Ability to regularly learn and adopt new technology
• Ability to collaborate with technical and non-technical teams
• Excellent verbal and written ability in English

Why work with us? 

• Opportunity to work with a fast-growing global B2B SaaS startup  
• Great growth opportunities and competitive, best-in-class remuneration.  
• A team of colleagues fuelled by collaboration and a company deeply committed to integrity and responsibility. 

What is the role?

In this role, the candidate will be designing, coding, testing, automating, debugging, documenting, and supporting all types of applications consistent with established specifications and business requirements.

 Job Responsibilities

• Defines objectives by analyzing user requirements; envisioning system features and functionality
• Design and develop high-volume, low-latency applications for mission-critical systems, delivering high-availability and
• Contribute in all phases of the development lifecycle.
• Write well designed testable, efficient code.
• Ensure designs are in compliance with specifications.
• Prepare and produce releases of software components.
• Support continuous improvement by investigating alternatives and technologies and presenting these for design review.
• Designs and architect microservice.
• Analyzes the Business data and put intelligence to build BI tools
• Designs and develops user interfaces to internet/intranet/mobile applications by setting expectations and features priorities throughout development life cycle; determining design methodologies and tool sets; completing programming using languages and software products; designing and conducting tests
• Recommends system solutions by comparing advantages and disadvantages of custom development and purchase alternatives
• Integrates applications by designing database architecture and server scripting; studying and establishing connectivity with network systems, search engines, and information servers
• Completes applications development by coordinating requirements, schedules, and activities; contributing to team meetings; troubleshooting development and production problems across multiple environments and operating platforms
• Supports users by developing documentation and assistance tools
• Updates job knowledge by researching new internet/intranet/mobile technologies and software products
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Qualifications

• Graduate of either B. Tech or B. E.
• At least 5-6 years of experience in a similar position in an IT firm
• Must have worked in at least 3 projects involved in Java, Tomcat, Apache, SOAP and RESTful Microservice
• Must have hands on experience on SOLID OOPs Concept, Web Services using SOAP and RESTful, NodeJS, JavaScript,  Angular/React/Vue.
• Must have worked with Quartz Job Scheduler or any other Java based Scheduler
• Must have strong knowledge on messaging concept – JMS, ActiveMQ, Kafka
• Must have worked with Tomcat on Linux
• Quartz Job Scheduler or any other Java based Scheduler
• Collections, Multithreading and Exception Handling
• Must have Strong expertise in Java, Collections, Multi-Threading and Exception Handling
• Good knowledge on MySQL, XML (including JAXB binding and processing) and Json
• Good Knowledge on implementing Spring and Hibernate
• Good to have knowledge of application containerization Docker, Kubernetes, EKS, AKS
• Good to have exposure Cloud Platform AWS, Azure
• Good to have exposure to Cloud-Native Application, Event-Driven Architecture, Microservices Patterns, Micro Frontend
• Experience with test-driven development with JUnit environment
• Exposure in IDE like Eclipse or NetBeans
• Should have good knowledge on open-source technologies
• Work as a team player more than a team leader
• Profound insight of Java and JEE internals (Class loading, Memory Management, Transaction management etc)
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience with test-driven development with JUnit environment

What is the role?

As a delivery manager, you would play a pivotal role in ensuring the successful delivery of technical solutions to customers while leading and managing teams of technical professionals

Job Responsibilities

• Technical Leadership: Provide guidance and direction to development teams, leveraging your expertise in skills like Java/ React/ Python and newer technologies to ensure the adoption of best practices and efficient delivery of solutions.
• Project Management: Lead the planning, execution, and delivery of technical projects, ensuring they align with business objectives, meet quality standards, and are delivered on time and within budget.
• Team Management: Manage and mentor technical teams, fostering collaboration, skill development, and a culture of innovation and excellence.
• Client Engagement: Serve as the technical liaison with clients, understanding their requirements, providing technical consultation, and ensuring the successful delivery of solutions that meet their needs.
• Resource Allocation: Allocate technical resources effectively across projects, considering skill sets, project requirements, and deadlines to optimize productivity and delivery outcomes.
• Technical Architecture and Design: Collaborate with architects and developers to define technical architectures, design solutions, and ensure scalability, reliability, and performance of our product.
• Quality Assurance: Implement and oversee quality assurance processes, including code reviews, testing strategies, and continuous integration/continuous deployment (CI/CD) pipelines to maintain high product quality.
• Risk Management: Identify and mitigate technical risks, proactively addressing challenges that may impact project delivery, product quality, or client satisfaction.
• Technology Adoption and Innovation: Stay updated on emerging technologies, trends, and best practices, and guide the adoption of newer technologies that can enhance product capabilities and drive innovation.
• Cross-functional Collaboration: Collaborate with product management, sales, marketing, and other stakeholders to ensure alignment of technical delivery efforts with business goals and priorities.

Required Experience and Skills

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 10+ years of experience in software development, with expertise in Java/React/Python, and a strong understanding of newer technologies.
• Proven experience in project management, with a track record of successfully delivering SaaS-based solutions.
• Strong leadership and team management skills, with the ability to inspire, motivate, and mentor technical teams.
• Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.
• Strong problem-solving and decision-making skills, with the ability to address technical challenges effectively.
• A passion for learning and continuous improvement, with a desire to stay current with industry trends and best practices.

In Summary

Overall, as a Delivery Manager, you would be expected to leverage your technical expertise, leadership skills, and strategic mindset to drive successful technical delivery outcomes and contribute to the growth and success of the organisation.

Job Responsibilities:
• Build a vision to connect user activity to an enterprise’s overall digital transformation trajectory
• Own the strategy and roadmap for a key product/business area
• Manage all aspects of a successful software or technology product throughout its lifecycle, including product strategy development, customer insights/needs, and requirements definition
• Synthesize and drive product strategy from interactions with cross-functional teams and build and manage an actionable product roadmap
• Enable the next generation marketing technology for our global enterprise clients
• Design features and improve user experiences
• Manage the product life cycle

Skills Required:
• Thorough Programmatic Adtech experience and understanding
• Product experience with large-scale enterprise systems or other business systems
• Great verbal and written communication skills
• Able to distill enterprise user requirements and articulate in a manner that engineering would understand.
• Drive collaboration among cross functional teams.
• A Love of product and design
• Have working knowledge / experience in agile development – and related buzzwords

The person:
• Experience working on enterprise products
• Lives and breathes Programmatic Adtech and associated technologies
• Understanding of tech terms (e.g., understand XKCD)