Platform Intelligence & Activation Journey Builder
Intelligence & Activation

Design customer journeys on a visual canvas

Drag, drop, and branch your way to sophisticated lifecycle automation — no code, no engineering tickets, live in minutes.

Drag-drop
No-code builder
Any
Trigger or event
Multi-step
Branch & wait logic
Live
Edit in production
THE CANVAS

Build the whole journey in one view

Entry triggers, branches, waits, and actions snap together visually — so marketers ship journeys without waiting on anyone.

🆕
Sign-up
Trigger fires
⏱️
Wait 2 days
Timed delay
✉️
Send email
Welcome offer
👀
Opened?
Branch check
🎯
Reactivated
Goal reached
TRIGGER LIBRARY

Start a journey from any moment

🆕
Sign-up

New account or list join

🛒
Cart abandon

Left without checkout

🎂
Birthday

Date-based milestones

📊
Score change

Churn or propensity shift

🛍️
Purchase

Order placed or delivered

👀
Page view

Browsed a key category

🔕
Inactivity

No engagement window

🔗
API event

Any custom signal

HOW JOURNEYS RUN

Five building blocks, infinite journeys

Every journey is assembled from the same simple primitives — combined into experiences as nuanced as your customers.

1
Trigger

An event or score change enrolls the customer.

2
Branch

Split by attribute, behaviour, or prediction.

3
Wait

Hold for a delay, a date, or until a condition is met.

4
Act

Send a message, update a profile, or call an API.

5
Measure

Track conversion and optimize the path live.

START FASTER

Proven journey templates

👋
Lifecycle
Welcome & onboarding

Guide new customers to their first value moment across email and in-app.

💔
Retention
Win-back

Re-engage lapsing customers with escalating, score-driven offers.

📦
Post-purchase
Order & nurture

Confirmations, cross-sell, and review requests timed to delivery.

Build journeys at the speed of your ideas

See how marketers ship sophisticated, branching journeys on FirstHive without writing code.