FirstHive enables a brand to aggregate all its customer interactions and transactions in a single interface. FirstHive builds bridges across the various touchpoints used by a brand to pull in data and build rich customer profiles. Our patent pending Uniquification algorithms create Persistent Customer Identities that can be split into relevant, intelligent cohorts.
FirstHive also supports creation and execution of customer engagement campaigns across email, SMS, Voice, browser, website, mobile applications, and social channels like Facebook, LinkedIn, Twitter, and Instagram. Its advanced customer journey orchestration capabilities enable a marketer to use behavioural triggers from a particular channel to initiate an action in another channel. As the marketer, you are free to integrate this advanced orchestration brain with your existing engagement tools, or use our native capabilities. All this while providing complete visibility through comprehensive dashboards and analytics, and ability to steer the campaigns, in real-time.
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